FAQs about Subscription Boxes | ethiSACK

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General

What is ethiSACK?

ethiSACK is a members-only subscription service for busy expecting pre-mums, pre-dads and parents who want to try things that are a little kinder to ourselves and our environment, with a purpose, and a legacy to pass on.

Priced at $99 each, you will receive a bag full of individually curated, practical, tasteful, environmentally, and ethically conscious products for yourself and your baby that is worth over $140 in value.

We put aside a fix amount for every bag delivered towards a charity chosen by you.

You can read more about us here.

Are all your products allergen-free, plastic-free, certified organic and vegan?

The short answer is no.

However, we try to source out products that are as natural as possible, we work with brands that also have a similar goal in mind. We work with many small local businesses that use organic materials but cannot afford organic certification.

Upon the completion of your purchase, you would have completed a questionnaire where we ask about any allergies or dietary restrictions for you and your child. We do our very best to accommodate this and make sure that we do not put anything you or your child is allergic to, in your bags. However please note that we may not accommodate for any allergy or dietary requirements if you did not let us know in the questionnaire.

All our products are cruelty-free. They are however not vegan as many products do have ingredients or raw materials such as beeswax, that come from animals.

As of current, it is impossible to go completely plastic-free, we do favour products using cloth or recycled packaging. All plastics that we do stock, that touch our mouths, however, are 100% BPA-free. We make an effort to introduce you to either quality products that you can use for a long time in replacement of single-use products that end up in landfills; organic and natural products that can biodegrade even in a home compost; or products produced with only recycled materials.

Furthermore, all our packaging (including our shipping label and packing tape) uses either recycled materials or is fully backyard compostable.

I heard you donate to charities. Who do you donate to, and how do I get involved?

We make an effort to reduce our carbon footprints, and to give back to society to help those in need. Upon your purchase, you will have the choice nominating your favourite charity. Then, with every bag delivered, we will put aside a fixed amount of money, to be donated in one big bulk each quarter. We will announce the chosen charities nominated by you before a final vote every 6 months on our social media pages and on our website. You can check out who we’ve donated to in the past, and who we’ve got nominated this season to cast your vote.

When your baby is born, we will also plant a native tree as a part of the Milestone Forest through GreenFleet on behalf of your newborn baby, and you will receive a certificate in your first subsequent Bub and Me Bag.

For more details, please read it on our Giving page.

Is there a sibling or family discount?

All our Bub and Me Bags are curated for one parent and a child before they turn 3. As of current, it is too difficult for us to include siblings or family discounts.

However, we do plan to implement options where you will be able to add any additional siblings or another parent to your subscription for a small additional price in the near future.

If you are currently pregnant with, or have a set of twins or multiples, you do not need to purchase any additional bags for each of the babies as we will try our best to accommodate all of them.

Can I buy this for someone else as a gift?

Absolutely! And we love a good surprise from someone else too. You can make a one-off purchase here. Upon the completion of your purchase, you will be redirected to a questionnaire page where we will ask you general questions about the person who will be receiving this gift. 

In the gifting questionnaire, you will be given the option of sending the full questionnaire to the recipient of this gift, or keep it a complete surprise (until it arrives their doorsteps!) and answer a few (less detailed) questions so we can do our magic and put together something that would be suitable for them and their baby.

Shipping

How much is shipping?

There is a $9 flat-rate standard shipping in addition to all your purchases. We ship with Australia Post or Sendle as they both off-set their carbon footprints. 

I live in Sydney, how can I pick-up?

Local pick-up is located in the St George area, and can be arranged for those residing in Sydney only.

Please use the discount code PICKMEUP to waive the delivery fees, if we did not contact you within 24 hours after your payment has gone through, please contact us to arrange for a pick-up location and time.

When would I receive my items?

We usually dispatch all in-stock purchases within 2-3 business days of receiving your order. For subscription bag pre-orders, we despatch them in the first week of every month based on your chosen delivery frequency.

For your first subscription bag where the current period’s stock is currently available, it will also be posted within 3 business days of receiving your order regardless of the bulk dispatch dates stated above unless specified otherwise. All subsequent bags will follow the schedule as above.

The actual time to receive them will differ based on your location, and delivery service used. We prefer to use Australia Post and Sendle as they are carbon-neutral, however, other courier and postal services, or local pick-up (for Sydney residents only) can be arranged separately. Capital cities would usually receive the parcel within 3 business days of dispatch, rural or more remote locations may take longer.

Do you ship internationally?

Unfortunately at this moment, we ship within Australia only. We do plan to expand our services to international destinations in the future. You can send us an email if you’d like to see us shipping to your country!

Can I post my order through express post or a designated courier of my choice?

You certainly can! Just leave us a message and your best contact upon your purchase with your preferred courier. We will try to arrange for you delivery through your preferred courier as soon as possible. 

Subscrip-tion

What's inside my ethiSack?

We believe less is more, so all of your bags will be filled with a minimum of 4 full sized items, plus up to 4 more travel-sized or full-sized products selected based on quality, utility, ethics and sustainability.

Each of your bags is carefully curated based on your individual preference, style, and gestation or age of your child. All these bags feature both Australian and international brands, as well as generous discount vouchers to be used at our online store or with our partner businesses.

Can I preview what goes inside my ethiSack?

As of now, no previews are available, especially because each bag we create is unique. Plus, what’s the fun in it all if you already knew what you’re going to receive?

In the future, we may implement a preview system for those that wish to do so.

When do you post my subscription bags? When do I get billed?

You will be billed upon the purchase of the subscription. Your first bag will be shipped within 3 business days of receiving your order if stock is available. If the bag of the current period has been sold out, you can pre-order your bag for the following period in advance.

All recurring subscriptions will be charged and posted in the first week of each month. There is a 7-day grace period at the last week of each month, where if you place your first order during these days, you will not be charged until the following month, your bag will also be dispatched after the 1st of the next month even if it is currently in stock.

Please note that both payment charges and delivery may be slightly earlier for January deliveries to make sure you receive them before Christmas and New Years. 😊

 

What is your 30-Day Money Back Guarantee?

If for any reason you would like to return your first bag within 30 days of receiving it, please send us a contact form and we will arrange for its return and your full refund.

Please note, in order to be eligible for the full refund, the entire bag, and all products inside the parcel must be returned in the same condition as it was sent to you.

For more information, please head to our Returns & Exchange page.

What happens if it's sold out?

The stocks for our bags are limited every month, so in the case that the current bag is sold out, you can still place your pre-order for the following month.

Existing subscription members will not need to worry about the bags been sold out as we make sure to have enough stock for all existing subscribers.

 

Can I change my membership plan? How much do I get refunded if I downgrade?

Our plans come in one-off gift, monthly, bi-monthly or quarterly deliveries.

Changes in plans are not possible at this moment. However, if you wish to change from a one delivery plan to another, you can simply cancel your current subscription (which you can do here) and purchase a new one with your preferred delivery interval in replacement.

If you wish to cancel or pause your membership before you are charged for your next bag, you will NOT be charged.

If you have any specific questions in regards to canceling or pausing your plan for extended amounts of time, please use the contact form here.

How do I cancel or pause my subscription?

You can cancel or pause your membership through your account’s dashboard.

How to cancel or pause your Subscription:

1. Login to ethiSack > Enter username and password
2. Click on My Subscriptions > View (subsceiption) > Suspend (to pause) or Cancel

Please keep in mind, however, if you cancel or pause on or after the 15th of each month, you will still receive your next delivery (and be charged). It will then be paused or canceled in the month following.

For urgent changes such as your baby has arrived early, or something else has happened outside of your control after the payment cut-off date (15th of the delivery month), please email us at urgent@ethisack.com.au with your email or username, or drop us a chat message, so we can make sure everything is sorted for you within 24 hours.

My baby decided to arrive early. Can I change my current Bump Bag into a Bub Bag?

First of all, congratulations. If your baby has decided to arrive earlier than expected, it may be a stressful situation, and we understand that.

So simply let us know by emailing us with your full name, email, and the date of birth of your newborn on urgent@ethisack.com.au BEFORE we despatch your next bag (1st week of each month); or drop us a chat message on the bottom right corner with the above information.

If it is on or immediately after the 1st day of each month, we are happy to offer an exchange (from a Bump & Me subscription to Bub & Me subscription) for you if stock is available, at no additional cost to you. You can let us know here.

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Returns

I already own one of the items I've received in your bag, can I get a refund or exchange?

Unfortunately, we cannot offer a refund or exchange if you already own and love the exact same item we have sent you. You can definitely still use them as a back-up, or gift them to someone else.

If you wish to return the entire bag, please visit our Returns & Exchange page for more information and instructions on how to apply for a refund.

If my order gets damaged during transit, can I get an exchange?

Please send us an email at support@ethisack.com.au with the photo of the damaged parcel, we will gladly offer a replacement of the entire bag upon approval. All return postage paid for by us. Please also read our Returns & Exchange Policy before you contact us.

I've had a miscarriage/I've changed my mind. I want a refund.

Pregnancy loss is very real and more common than we think. And we understand that too well. So if you have made your purchase within the grace period, you can simply cancel your order within your account Dashboard. If you have made your purchase within the first week of each month, please contact us immediately to arrange for a refund.

For everyone else, as long as it is within 30 days from your invoice date, our 30-Day Money-Back Guarantee gives you peace of mind when making a purchase with us. No matter what happened, you can be sure that we’ve got your back.

BUSINESS

I own a small business in Australia, how can I partner with you?

We love supporting fellow small business owners, so if you’d like to see your product featured in our bags, let us know!

If you own or operate a physical or online service business, such as a photography studio, a massage or chiropractic clinic, yoga studio, nanny/babysitting service, a cafe, or restaurant, plumbing/gardening/cleaning/pest services, or really anything that would benefit a young family … We’d love to hear from you too! Let us know what you do, where you’re located, and let’s cook something up that would be a win-win for everyone!

Simply drop us a line using the form here and we will get back to you within 5 business days.

I am an influencer/aspiring content creator, can I review your bag? And give my followers a discount?

Absolutely! We also believe that you will love it as much as we do! Simply fill out an application form here and we will get back to you within 5 business days.

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