Q: I am a dad-to-be, can I get this bag for myself too?
A: Unfortunately we cannot offer our Bump & Me bags to our to-be dads. You are welcome to purchase this for the mum-to-be or the surrogate mother to show your appreciation, or as a form of a one-off gift. Alternatively, once your baby is born, we encourage you to subscribe to our Bub & Me bag, which we also cater to all kinds of awesome dads across the country.
Q: Should I begin my subscription with a Bump & Me or a Bub & Me subscription if I’m in my final weeks of pregnancy before my due date or scheduled induction/c-section date?
A: If this is currently showing in-stock, we recommend that you begin your subscription with this bag if your due date or scheduled induction/c-section date is more than 2 weeks from today. After you give birth, simply let us know by replying to the email we will send you on your due date or scheduled induction/c-section date, or you can send us an email [email protected] with your username and the date of your baby’s birth, you will then automatically begin to receive Bub & Me bags from the subsequent deliveries.
If this bag is showing to be in pre-order, or if your due date or scheduled induction/c-section date is within 2 weeks from today, we recommend beginning your subscription with a Bub & Me instead.
If your first Bump & Me bag was shipped before your baby’s delivery and received after their birth, please do not open your parcel, and contact us immediately so we can organise an exchange or full refund of your Bump & Me bag. In the case that a Bub & Me bag is out of stock for the month, you will be able to either claim a full refund upon returning your unopened Bump & Me bag back to us, or to have this month’s payment be credited towards your next scheduled delivery.
Q: When do you ship your bags?
A: The subscription ships on the first week of every month, every other month, or every 3rd month depending on your plan. We do however have a 7-day grace period where if you make your purchase a week before the end of the month, you will not be charged until the 1st of the next month. All new orders outside of this grace period will have their bags shipped within 3 business days of receiving payment (when stock is available).
Q: It says “Available on pre-order only”, what does that mean?
A: It means we have sold-out of this month’s bags. You can pre-order to make sure you don’t miss out on the next delivery period (usually the 15th of the next month).
Q: I want to buy this for a family or friend, how do I do that?
A: We’re certain whoever is going to receive this gift from you, will love it. We have a one-off gifting option here, we will always post this within 3 business days of receiving your payment (when stock is available) regardless of the subscription schedules and its grace period.